Havenwise

Havenwise app says my heat pump or Shelly are offline - how to fix

My heat pump lost connection to the internet. What should I do?

Ensuring the heat pump is connected to Havenwise

Why do I see an offline warning in the Havenwise app but my heat pump is online?

Havenwise says it is disabled or a Shelly is needed, even when it was working previously and on

Havenwise shows it is disabled even though I started it?

Asma Mohamoud

Sam Bates

Alex Nelson

Fix problems with connecting to Havenwise

Connectivity issues

Create a custom design with text, images, and links

Back to Havenwise website

Find answers and get help from Intercom Support and Community Experts

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