Havenwise

Asma Mohamoud

Sam Bates

Alex Nelson

Troubleshooting

What to do if the temperature on your Shelly temperature sensor appears not to be updating

Why is my Shelly temperature sensor not updating?

My Shelly is offline, how do I get it back online?

What should I do if my Shelly is faulty or damaged?

Why is the Shelly showing a different temperature to my other thermostats?

Shelly issues

Havenwise app says my heat pump or Shelly are offline - how to fix

My heat pump lost connection to the internet. What should I do?

Ensuring the heat pump is connected to Havenwise

Why do I see an offline warning in the Havenwise app but my heat pump is online?

Havenwise says it is disabled or a Shelly is needed, even when it was working previously and on

Havenwise shows it is disabled even though I started it?

Fix problems with connecting to Havenwise

Connectivity issues

What to do when the app crashes or stops working.

What should I do if the Havenwise app stops working or crashes?

A list of known issues, problems, and confusion areas with Havenwise. The team will be actively working on some of these to improve them

Known issues

App issues

Create a custom design with text, images, and links

Back to Havenwise website

Find answers and get help from Intercom Support and Community Experts

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