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Known issues

A list of known issues, problems, and confusion areas with Havenwise. The team will be actively working on some of these to improve them

Alex Nelson avatar
Written by Alex Nelson
Updated yesterday

Temperature data does not update updates unless you leave and return to a screen

  • Changed to another screen and back again should refresh temperatures. Keeping the screen open does not

Heat pump temperature data lags slightly behind the manufacturer controller/app

  • The maximum delay should be 5 minutes for most brands. For some (e.g. Samsung , it is 2 minutes. This doesn't affect Havenwise operation, as it is not an on/off controller.

  • For room temperatures provided by a Shelly device, latency is about a minute when powered by cable. When powered by batteries, it updates whenever the Shelly changes by more than 0.5C.

Vaillant omboarding: Gateway serial number not recognised, when it is correct.

  • Usually this is due to having had a motherboard replacement at some point. These heat pumps have an invalid serial number which is mostly 0s. This can be fixed by emailing Vaillant directly - they are quite responsive to this issue.

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