It is normal to see a different setpoint in the Havenwise app than on your manufacturer controller. What matters are your heating and hot water setpoints in the Havenwise app.
Do not worry about the setpoints you see on the heat pump controller or the app from the manufacturer. Havenwise sets these to avoid interference with the Havenwise logic.
When the Havenwise optimisation is enabled, Havenwise will aim to achieve your comfort schedules for heating and hot water in the cheapest possible way. In order to do so, we send several commands to the heat pump to make sure the heat pump operates the way we want it.
For Vaillant heat pumps:
The target room temperature that you see on the sensoCOMFORT or in the Vaillant app will vary. When Havenwise wants the heating to be off, the room temperature target will be set to 10°C. When Havenwise wants the heat pump to be heating, the target room temperature will be a bit above the measured room temperature.
For Mitsubishi heat pumps:
You will see that the target room temperature on the Mitsubishi controller / wireless room thermostat or in the Melcloud app will be 29.5°C.