Some users are currently experiencing a visual bug in the Havenwise app that incorrectly shows their heat pump or Shelly thermostat as offline, even though it is not. If you see this notice, please wait about 5 minutes - it should disappear on its own. If it doesn’t, fully close the app and reopen it. If the issue persists, please contact support.
Havenwise app says my heat pump or Shelly are offline - how to fix
Please read before contacting support.
Written by Sam Bates
Updated over a month ago