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Samsung: How to disconnect from Havenwise

Want to stop using Havenwise? Here's what you have to do

Written by Sam Bates
Updated today

Disconnecting your Samsung heat pump from Havenwise is simple by following the steps below.

Step 1: Disable Havenwise in app

  1. Navigate to Havenwise settings by clicking on the cog at the top right-hand side of the screen

  2. Tap the dropdown under the heading "Havenwise optimisation"

  3. Disable Havenwise by selecting "Off"

Step 2: Return your heat pump to its original settings

These settings vary depending on how you had your heat pump set up before using Havenwise. For most people, this will involve reversing the steps you took during set up:

  1. Resetting FSVs 2091 and 2092 to their original values

  2. Returning the controller to weather compensation mode

Further detail on the settings which may require changing can be found in the Samsung onboarding guide. Click here to read.

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