Havenwise

How to get started downloading and installing the Havenwise app on your mobile device

How do I get the Havenwise app?

Can other people in my household use the Havenwise app?

Setup guide for third-party thermostats and thermostatic radiator valves

Configuring 3rd party thermostats and smart TRVs for Havenwise

Where to set and edit the tariff that is linked to your Havenwise account, which we use optimise your heat pump and calculate costs

How do I set and change my tariff connected to Havenwise?

Asma Mohamoud

Alex Nelson

Matthew Ferry

Getting started

How to set up your Daikin heat pump with Havenwise

Daikin: Getting started with Havenwise

What should my Mitsubishi controller be set to?

The controller settings that must be set for Vaillant heat pumps for Havenwise to work

What should the Vaillant controller be set to?

How to setup the physical Samsung controller to work with Havenwise

What should my Samsung controller be set to?

“Gateway serial number not valid” error during Vaillant onboarding

Sam Bates

Brand specific setup

Where to order a Shelly temperature sensor

Where can I order a Shelly temperature sensor?

How to setup a Shelly temperature sensor and then connect it to Havenwise

How do I connect the Shelly temperature sensor?

Positioning the Shelly temperature sensor and the ideal location

Where should I put the Shelly temperature sensor?

How often does the Shelly temperature sensor update?

Henri Casteleyn

Shelly thermostat set up

Create a custom design with text, images, and links

Back to Havenwise website

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.