We are currently migrating to a new tariff service. This is a phased roll out for existing users first, happening in stages. If you're a new user and your tariff isn't currently supported, please reach out to the Havenwise team and we can give you early access.
Setting and changing your tariff (old system)
Open Havenwise app > go to Home > tap the cog in the top right to enter settings > Under "Optimisations", tap the name of your current tariff > Choose a new tariff on the following screen
Setting and changing your tariff (new system)
Steps:
Open the Havenwise app and refresh the home page by leaving and returning to it.
Tap the blue alert at the top of the page that invites you to use the new tariff integration
Follow the steps on the screen to complete the migration to the new system
Known issues
1) Sometimes the back button doesn't work. If you need to go back to edit something, but can't, then complete and save with any tariff, then click the edit button.
2) Rarely, if you have a time-of-use tariff with a provider that doesn't support logging in, you won't be able to manually enter the tariff. In this scenario, we recommend exiting the flow and remaining on the old tariff system for now.
Why are we using a new tariff system?
Our new system has far more comprehensive coverage of tariffs in the UK (and Europe!), including regional variations. This helps us estimate cost and optimise your heat pump most optimally.
If you stay with your provider when swapping tariff on this new system, you do not need to tell Havenwise. Our systems will update automatically. This is particularly helpful for those of you who like to swap between Octopus Agile and Cosy, for example!