Havenwise

Alex Nelson

Henri Casteleyn

Asma Mohamoud

Make sure you're getting the most out of Havenwise

Using Havenwise day-to-day

Setting an appropriate heating schedule in the Havenwise app to maintain comfort

How do I set a good heating schedule?

How does the heating boost work?

Find out when we decide to heat your home and hot water.

How do setpoints and schedules work on the Havenwise app?

Explaining the meaning behind the wording on the heating status card

What does the status "heating is ready" mean?

Heating

How does the hot water boost work?

Setting an appropriate hot water schedule in the Havenwise app so you don't run out of hot water

How do I set a good hot water schedule?

How to create a hot water reheat functionality in the Havenwise app.

How can I ensure there is hot water available all the time?

How to set up a Legionella (disinfection) cycle in the Havenwise app, if you would like one.

Can I set up a Legionella cycle in the Havenwise app?

Controlling your hot water with Havenwise

Hot water

Explaining the available performance stats for the heat pump for energy usage, cost, and COP

How do I see how much my heat pump costs to run?

How users can access more data on their heat pump

Can I see more data than what is available in the Havenwise app?

Reasons for missing COP data on the performance stats page

Why is the COP not showing in my performance stats?

Why is running a heat pump cheaply so different to running a boiler?

When is it cheapest to run my heat pump?

How to see how your heat pump is performing

Performance, costs & stats

How does Holiday Mode work?

What to do if an engineer or technician is visiting to service your heat pump

What to do when an installer or engineer comes to service my heat pump?

How can I reduce the temperature at night?

Changing the theme and colours of the Havenwise app

Sam Bates

App features

Create a custom design with text, images, and links

Back to Havenwise website

Find answers and get help from Intercom Support and Community Experts

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