Havenwise

Alex Nelson

Sam Bates

Henri Casteleyn

Make sure you're getting the most out of Havenwise

Using Havenwise day-to-day

Setting an appropriate heating schedule in the Havenwise app to maintain comfort

How do I set a good heating schedule?

How does the heating boost work?

Find out when we decide to heat your home and hot water.

How do setpoints and schedules work on the Havenwise app?

Explaining the meaning behind the wording on the heating status card

What does the status "heating is ready" mean?

Why is my house hotter than the scheduled temperature?

Heating

How does the hot water boost work?

Setting an appropriate hot water schedule in the Havenwise app so you don't run out of hot water

How do I set a good hot water schedule?

How to create a hot water reheat functionality in the Havenwise app.

How can I ensure there is hot water available all the time?

How to set up a Legionella (disinfection) cycle in the Havenwise app, if you would like one.

Can I set up a Legionella cycle in the Havenwise app?

Understanding why your hot water is heating

Why is my hot water heating when it isn't scheduled?

Controlling your hot water with Havenwise

Hot water

Explaining the available performance stats for the heat pump for energy usage, cost, and COP

How do I see how much my heat pump costs to run?

How users can access more data on their heat pump

Can I see more data than what is available in the Havenwise app?

Reasons for missing COP data on the performance stats page

Why is the COP not showing in my performance stats?

Why is running a heat pump cheaply so different to running a boiler?

When is it cheapest to run my heat pump?

Making sense of COP and how it varies throughout the year

Why is COP lower during summer?

Noticed a lower Coefficient of Performance (COP) in the Havenwise app than you expected? This article helps you work out what's going on.

Why is my COP low and what can I do about it?

Where to set and edit the tariff that is linked to your Havenwise account, which we use optimise your heat pump and calculate costs

How do I set and change my tariff connected to Havenwise?

How to see how your heat pump is performing

Performance, costs & stats

How does Holiday Mode work?

What to do if an engineer or technician is visiting to service your heat pump

What to do when an installer or engineer comes to service my heat pump?

How can I reduce the temperature at night?

Tweak your minimum temperature to the level you want it

How do I change my holiday mode temperature?

App features

What tariff should I use?

Already got an account? Here's how to log in

How to log in to Havenwise

What to do if your heat pump supports cooling

Does Havenwise support cooling?

Find out your options for changing your email address

How can I change the email address on my Havenwise account?

Miscellaneous

Create a custom design with text, images, and links

Back to Havenwise website

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