Havenwise

A list of known issues, problems, and confusion areas with Havenwise. The team will be actively working on some of these to improve them

Known issues

What to do when the app crashes or stops working.

What should I do if the Havenwise app stops working or crashes?

Contacting Havenwise support

Asma Mohamoud

Alex Nelson

Henri Casteleyn

Troubleshooting & support

What steps to follow if you are too cold and not comfortable in your home, when there isn't enough heating

I'm too cold, what can I do?

What steps to follow if you are too warm and not comfortable in your home, when there is too much heating

I'm too warm, what can I do?

My home is too cold/hot, what should I do?

Why did my heating come on when I didn’t need it?

Why do I see a target temperature on my heat pump controller that is not the same as in the Havenwise app?

Heating

How do I stop running out of hot water?

Why did my hot water cylinder heat up outside my scheduled time?

Hot water

What to do if the temperature on your Shelly temperature sensor appears not to be updating

Why is my Shelly temperature sensor not updating?

Who do I contact if I have a question about the Shelly?

My Shelly is offline, how do I get it back online?

What should I do if my Shelly is faulty or damaged?

Why is the Shelly showing a different temperature to my other thermostats?

Why do I need a Shelly?

Shelly temperature sensor

My heat pump lost connection to the internet. What should I do?

My heat pump has lost connection to Havenwise, what should I do?

What to do when the heat pump lost connection to the internet.

Internet connection

Create a custom design with text, images, and links

Back to Havenwise website

Find answers and get help from Intercom Support and Community Experts

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