Havenwise

My home is too cold/hot, what should I do?

How do I stop running out of hot water?

Why did my heating come on when I didn’t need it?

What to do if the temperature on your Shelly temperature sensor appears not to be updating

Why is my Shelly temperature sensor not updating?

Why do I see a target temperature on my heat pump controller that is not the same as in the Havenwise app?

My heat pump lost connection to the internet. What should I do?

Why did my hot water cylinder heat up outside my scheduled time?

“Gateway serial number not valid” error during Vaillant onboarding

A list of known issues, problems, and confusion areas with Havenwise. The team will be actively working on some of these to improve them

Known issues

Contacting Havenwise support

Asma Mohamoud

Henri Casteleyn

Alex Nelson

Troubleshooting & support

Create a custom design with text, images, and links

Back to Havenwise website

Find answers and get help from Intercom Support and Community Experts

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